Privacy policy

Last updated: 29 June 2026

At GruhStore ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit GruhStore (gruhstore.com) or make a purchase from us. Please read this policy carefully. By using our website, you agree to the terms described below.

1. Information We Collect

We collect the following types of information when you interact with our store:

Information you provide directly:

  • Full name, email address, phone number, and delivery address when you place an order or create an account
  • Payment details (processed securely — we do not store card numbers on our servers)
  • Messages or queries you send through our contact form or customer support

Information collected automatically:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on site, and links clicked
  • Referring website or search terms that brought you to our store

Information from third parties:

  • If you log in using Google or another social account, we receive basic profile information such as your name and email address

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending order confirmations and delivery updates
  • Respond to your questions, complaints, or support requests
  • Send promotional emails, offers, and newsletters — only if you have opted in to receive them
  • Improve our website, product selection, and overall shopping experience
  • Detect and prevent fraud, unauthorized transactions, and security threats
  • Comply with legal obligations under Indian law, including the Information Technology Act, 2000 and applicable consumer protection regulations

We will never sell your personal information to any third party for their own marketing purposes.

3. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience.

We use cookies to:

  • Keep items in your shopping cart between sessions
  • Remember your login status
  • Understand how visitors navigate our site (analytics)
  • Show you relevant advertisements on other platforms (only if you have not opted out)

Your choices: You can disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of the website, such as your cart or saved preferences. A cookie consent banner will appear on your first visit, giving you the option to accept or decline non-essential cookies.

4. Third-Party Services

To operate our store effectively, we share certain data with trusted third-party service providers. These parties are contractually obligated to keep your data secure and use it only for the specific purpose we share it for.

These include:

  • Shopify — our e-commerce platform, which processes and stores order data
  • Payment gateways (such as Razorpay, PayU, PhonePay or Stripe) — to securely process your payments
  • Shipping partners (such as Shiprocket, Delhivery, or BlueDart) — to deliver your orders
  • Google Analytics — to understand website traffic and user behaviour
  • Meta (Facebook/Instagram) Ads — to serve relevant advertisements, if you have consented to marketing cookies
  • Email marketing tools (such as Mailchimp or Klaviyo) — to send you promotional emails if opted in

We do not share your data with any third party beyond what is necessary to operate the above services.

5. Data Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, disclosure, or misuse. These include:

  • SSL encryption on all pages of our website (look for the padlock in your browser)
  • Secure payment processing through PCI-DSS compliant payment gateways
  • Restricted internal access to customer data on a need-to-know basis
  • Regular monitoring of our systems for vulnerabilities

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If a data breach occurs that affects your information, we will notify you promptly as required by applicable law.

6. Your Rights as a Customer

As a customer in India, you have the following rights regarding your personal data:

  • Access — You may request a copy of the personal information we hold about you
  • Correction — You may ask us to update or correct inaccurate information
  • Deletion — You may request that we delete your personal data, subject to any legal obligations we must fulfill (such as retaining order records)
  • Opt-out — You may unsubscribe from marketing emails at any time using the unsubscribe link in any email we send
  • Withdraw consent — Where we rely on your consent to process data, you may withdraw it at any time

To exercise any of these rights, please contact us at contactgruhstore@gmail.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by Indian law. Typically:

  • Order and transaction records are retained for a minimum of 7 years for accounting and legal compliance
  • Account information is retained until you request deletion
  • Marketing data is retained until you unsubscribe or withdraw consent

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify you by email or by placing a prominent notice on our website. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

GruhStore Email: contactgruhstore@gmail.com  Website: gruhstore.com

We are committed to resolving any privacy concerns promptly and transparently.